How will I receive my copy of "The Captain's Logbook," and what are the specifics for digital and physical edition deliveries?
Digital Edition: The digital edition of “The Captain’s Logbook” will be made available to backers 3-6 months after the campaign concludes. You will receive an access link via email through BackerKit.com, allowing you to download your PDF copy. Please ensure the email associated with your Kickstarter account is up to date.
Physical Edition: Backers opting for the physical edition can expect their books to be shipped 12-15 months post-campaign.
Last updated: March 25, 2024 01:29
Admiral's Pack: When can I expect delivery, and will it be shipped with the other packs?
The correct delivery window is actually 2025. Unfortunately, Kickstarter’s system doesn’t allow us to edit the delivery date once the campaign is live, leading to this discrepancy.
Last updated: March 25, 2024 01:29
Why do I need to provide a complete shipping address for a digital product?
We require a complete shipping address from all our backers, including those who only ordered digital products, because Canadian backers need to pay the sales tax. Collecting this information ensures we comply with tax regulations and provide accurate billing for our Canadian customers. Rest assured, your personal information will be handled securely and used only for this purpose.
Last updated: May 23, 2024 01:40
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.